Frequently Asked Questions

What are your business hours?

April 1st to October 15th: Monday to Friday we can be reached from 9am – 6pm, Saturday & Sunday we can be reached from 9am to 1pm.

Oct 16th to Mar 31st: Tuesday to Fri we can be reached from 10am to 3pm, Sat we can be reached from 10am to 2pm and we are closed on Sundays and Mondays.

Just call (289) 886-0624 or(705) 774-3250.  All messages are returned within 2 business hours. After hour calls are usually answered, but the best way to reach us is by email to

Where are you located?

We are located in 1194 Hwy 518, Orrville, Ontario.  It is “by appointment only.”  There is no showroom to view rental items and it is not a store front where people can stop by at anytime. 

Do you deliver and pick up?

Yes.  Any order placed with U Save Event Rentals can be delivered to you. Commercial Grade Pop-Up Tents, Tables, chairs and small accessories are items that the customer can pick up from U Save Event Rentals. Our Commercial Grade Star Tent cannot be picked up, they have to be delivered and picked up by U Save Event Rentals. If you are unsure, please contact us and we will more than happy to help.

If you plan on picking up items, you need to make an appointment.  Our location in not always manned at all times, and we need to know when you will be there so an employee can ensure you receive your items.

Delivery is $50.00 for Parry Sound Region.  To be sure please call or email with your address for delivery fee. Deliveries are made to a convenient point for the delivery vehicle to park. Extra charges will result in deliveries to upstairs, elevator use, or any point where extra time is involved. Tables and chairs should be knocked down and stacked ready for pick up.  Additional fees will be applied if items are not returned in the same condition they were received.

Do you set up?

Set-up and tear-down is included in the price of any of our Professional Pop-Up/Star tent rentals. This service is available for all rental products if applicable for an additional charge. These charges are labour based, example we may need 3 to 4 employees for our large tent whereas a smaller tent may only require 1 to 2 employees. Make arrangements in advance, please.

 When do you require payment?

All items require at 25% deposit to be reserved, except for our Inflatable Bouncy Houses or Axe Throwing Games which require at 50% deposit. The remainder of the balance is required 15 days before delivery. If you are picking up your items, payment can be made at time of you receiving your items. Acceptable forms of payment include Email Money Transfer, PayPal and Cash.  We do accept Credit Card as payment for an additional fee of 5% of your total invoice. This covers our fees associated with credit card transactions.

What is your cancellation policy?


  • Date of original deposit until 180 days prior to pick-up/delivery date will receive an 75% refund to the credit card charged (25% non-refundable administrative charge).
  • 180 days until 7 days prior to pick-up/delivery date will receive a 50% refund (50% non-refundable administrative charge).

Special Order Items – Including linen & items that are sub-rented:

  • Within 29 days, no refunds are issued on Special Order Items.

Tables, Chairs, Benches, and any other items not previously specified above:

  • Date of original deposit until 90 days prior to prior to pick-up/delivery date will receive a 75% refund to the credit card charged (25% non-refundable administrative charge).
  • 90 days until 7 days prior to pick-up/delivery date will receive a 60% refund (40% non-refundable administrative charge).
  • Within 7 days of event, NO REFUNDS ARE ISSUED.


  • We require a 50% non-refundable for all inflatables. 
  • Full payment is due 15 days before rental date.  If we do not receive the remaining balance, we have the right to cancel your rental and no refunds will be issued. 

Refunds (as per our cancellation policy) are issued within 30 days to the customer.  An email confirmation will confirm your refund; please remember debit (and some credit cards) post with a delay, as per customers’ bank policies.

What if I need to make changes to my order?

Minor changes to orders prior to the event are often expected, as the number of guests can frequently change. We recommend that you attempt to make any changes at least one week prior to delivery. We will make every effort possible to meet your needs.

Please Read This Disclaimer.

In the event of any accident or incident causing property damage or bodily harm, the customer agrees to take full responsibility and shall indemnify and hold U Save Event Rentals harmless from any claims or actions. U Save Event Rentals shall not be responsible for any loss or damage to customer’s property that is in anyway connected with the use or defect of our rental equipment. U Save Event Rentals makes no warranties as to the equipment’s fitness for any particular purpose.